SAN FRANCISCO--(BUSINESS WIRE)--UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced its partnership with Assembled, a leading provider of workforce ...

In the past, customer loyalty was earned with a friendly smile at the corner store. Today, it’s all about the ease of clicking “add to cart” from the comfort of your living room. Recently, ...

As a service organization working to optimize the customer experience, you need to be thinking about ways you can make your company’s service delivery a seamless experience for your customers. What ...

Processing payments is complicated. It’s even more so with outdated and disconnected software vendors and processes, keeping payment data fragmented and prolonging the challenge to incorporate, offer, ...

The term contact center often evokes thoughts of a large office building, rows of desks, and agents lined up one-by-one answering an endless barrage of customer calls. While agents are still the heart ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Recent research points to an increase in financial crime as criminals take advantage of access to billions of compromised data records for sophisticated application fraud attacks targeted at financial ...

One of the many things that has been changed by Covid-19 and the disruption it has caused is that companies and individuals have rapidly had to find new ways to work. With severely restricted ...

In order to become focused on improving the overall customer service experience, businesses needed to consolidate and transform their support systems and processes across all products, business units ...

Avia, formerly known as AviaGames, a global leader in casual mobile gaming, has successfully built an exceptional customer service experience for its players. With over 15 games, including the highly ...